Making a complaint

Darren Hearne provides mortgage and protection advice with Sound Mortgages Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA reference 979951).

If you wish to register a complaint about our mortgage or protection advice, you can contact Sound Mortgages Ltd directly by emailing paul@soundmortgages.co.uk or telephoning 07545 575 730. A summary of its complaints-handling procedure is available on request.

If you are unable to resolve your complaint with the firm, you may be entitled to contact the Financial Ombudsman Service on 0800 023 4567. Eligibility and referral time limits apply.

For a general enquiry you can also contact Darren on darren@soundmortgages.co.uk.